Tuesday, November 5, 2013

Website offline -- no not THAT one -- the Steam Packet's site!

The Steam Packet’s online booking system will be offline for a few days next week as the company upgrades its website and reservations system. So if you're eagerly wanting to book the ferry for next year's Convention -- you'll have to hang on.
The changes begin with the website being transferred to Isle of Man-based PDMS, having previously been operated by a UK firm.
Steam Packet chief executive Mark Woodward said: ‘This will be the first step in what will be a series of improvements to our website and booking system. We are delighted to be working with PDMS, a highly respected Isle of Man business with a strong reputation.
‘Our website www.steam-packet.com will remain available throughout next week. However, to allow the changes to take place, it is necessary for the online booking facility to be taken offline, starting on Monday, November 11, until Thursday, November 14. Access to the “My Account” area will also not be available during this time.
‘We will have an even more stringent security system in place to protect payments made online. This is the first of many planned developments which will improve the speed and reliability of our reservations system.’
Mr Woodward added: ‘We apologise for any inconvenience that this might cause next week.
‘While this facility is down, we will be extending the telephone opening hours and our reservationsteam will be available to accept bookings between 7am and 10pm during this period. Our ferry travel shop in the Sea Terminal at Douglas will remain open from 7am to 7.30pm.
‘We will also be honouring the lower web fares to customers booking via the phone or in person during this period.’
The reservations team can be contacted on 661661 in the Isle of Man and 08722 992 992 (UK) or 0044 8722 992 992 (Republic of Ireland and outside the UK).

http://www.iomtoday.co.im/news/isle-of-man-news/steam-packet-customers-won-t-be-able-to-book-online-next-week-when-ferry-company-upgrades-its-website-1-6216597

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